DSF Support Options Welcome, Guest. You may*: Go to the DSF Knowledge Base or read about other support options below. Go to the DSF Users Area where you'll find downloads, documents, and how-to tips. Read about DSF support options below. *Note: If you use the Pennsylvania version of DSF, first see the PA-DSF Support page. DSF Support Cimbrian provides ongoing service and support to DSF customers through contracts for help desk support and software upgrades. Cimbrian also pursues DSF customization projects for which time is billed directly.  After we have installed your DSF software and completed the contracted training classes, it is your option to purchase one of the service-level agreements listed below. Of course, we will be happy to discuss ways in which we can enhance DSF for your specific needs. Calling or emailing an experienced Cimbrian service representative is the fastest and easiest way to get the support you need.  We recommend planning for a full-service maintenance and support contract as part of your project budget so you can take advantage of the most current version of the software and the many other resources we can put at your disposal. Full-Service Maintenance and Support Contract This contract includes code updates and enhancements for a period of 1 year.  Clients receive features and applications that we develop as part of the DSF basic offering. Also included are technical support and help desk support for 25, 50 or 100 incidences per contract year.   Price is per year, renewed annually. Upgrade Contract An upgrade contract includes code updates and enhancements for a period of 1 year.  Also you receive, free of charge, modules that we develop as part of the DSF basic offering.  Price is per year, renewed annually. Help Desk Support Site Administrators receive Web-based support and access to a DSF customer service professional to answer questions and help troubleshoot DSF issues. We know one size doesn't fit all, so our help desk support is available at 25, 50 or 100 incidences per contract year.  Additional calls will be billed at a predetermined rate per logged incident.  Price is per year, renewed annually. Additional packages can be purchased and added to the incident pool. Knowledge Base Looking for help with configurations, customization, the content editor, errors, module applications, remapping, routing, site navigation, widgets or other topics? Browse or  Search  a database of common questions and answers, updated weekly by our DSF technical gurus!